Returns & Refunds Policy

AREA OFFICE RETURNS & REFUND POLICY 

Returns Policy

We want you to have confidence that when shopping with us, you will be completely satisfied with your purchase, and we know that from time to time, things don't go to plan. If you have any problems with your order, please do not hesitate to send an email to admin@areaoffice.com.au and we will reply within 1 business day to provide you with an answer or to let you know that we are dealing with your problem.

To report any damaged, faulty, incorrect items, or missing items from your delivery, please contact us at admin@areaoffice.com.au immediately. Please avoid assembling or using any such items as we cannot accept returns for assembled items and you may be responsible for purchasing them.

Please note we can only accept claims for missing items/parts or damages within 5 working days of delivery. Please note it may take up to 5-10 business days to assess and approve any replacements for items that were damaged during transit.

Refund Policy

To qualify for a refund for an order, the following 4 conditions need to be met:

  • The furniture has NOT been assembled
  • The furniture has NOT been damaged
  • The furniture is in its original packaging.
  • The request is within the first 5 business days of the delivery date

Please note: Due to the nature of items being bulky goods, returning items or cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an items, you will need to deliver the goods back to the original warehouse the items have been shipped out from (If this is shipped out from other state, you will need to send them back to the original warehouse), Area office Furniture is not responsible for the return shipping freight cost. Returns or refunds are not available for made-to-order (MTO) items.

For all returns and refunds, we will require photographic evidence of the items to satisfy the above 4 conditions, as well as an email indicating the reasons for returns and refunds to be sent to admin@areaoffice.com.au. The management team at Elite Office Furniture reserves the right to refuse refunds for items upon inspection.

How to Request a Return

Email admin@areaoffice.com.au with the following details:

  • Order details
  • Photos of the issue
  • Description of the problem

Change of Mind Returns

  • Returns for change of mind are accepted within 5 Business days of delivery.
  • Items must be unused, in original condition, and in original packaging.
  • 25% restocking fee applies.
  • Return shipping costs are the customer's responsibility.
  • Made-to-order (MTO) and assembled items are non-returnable.

Consumer guarantees and your rights under the Australia consumer law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model
  • Express warranties will be honored
  • Spare parts and repair facilities will be available for a reasonable time after purchase
  • Title to the goods
  • Undisturbed possession of the goods
  • No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
 
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

Once we have received your item, we will inspect it and notify you that we have received your return item

We will immediately notify you on the status of your refund after inspecting the item 

If your return is approved, we will initiate a refund in the form of a store credit 

Cancellations

Unfortunately, we do not cancel orders for reasons, including but not limited to changing your mind, ordering the wrong items or changes in customer requirements.

No order may be cancelled except with prior consent in writing by Area Office and on terms which will indemnify Area Office against any losses suffered by Area Office including a minimum cancellation fee $50. This fee covers associated administration costs and loss of potential sale of the item/s to another customer whilst the stock was on hold for the original customer. We do not refund or cancel orders due to cancellation requests by customers, due to delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason. We reserve the right to cancel any order, products or services for any reason whatsoever.

All cancellations request must be sent through to admin@areaoffice.com.au 

PRODUCTS TRANSIT DAMAGE VIA CUSTOMER PICKUPS

Please note that all items are inspected prior to customer collection. It is always the customer's responsibility to ensure safe pickups and deliveries to and from the warehouse. Area Office is not responsible for any transit damage that occurs in the event of customer pick-ups. As such, Area Office is not required to refund you the total product cost and/or replace the damaged item for you once leaves our warehouse 

Damage in transit

If any goods arrive damaged, please contact us immediately within 2 working days. We request that you take a photo of the damaged item and email it to us admin@areaoffice.com.au  Area Office will then arrange a replacement to be sent out to you as soon as possible. 

WE WILL ACCEPT RETURNS WITHIN 30 DAYS FROM RECEIPT OF GOODS. PLEASE USE A TRACKABLE SERVICE. WHEN WE RECEIVE YOUR RETURN PACKAGE, WE WILL REFUND THE AMOUNT TO THE CREDIT CARD USED FOR THE PURCHASE BETWEEN 2-10 WORKING DAYS