AREA OFFICE RETURNS & REFUND POLICY
Thanks for shopping at Area Office
If you are not entirely satisfied with your purchase, we’re here to help. So, we go the extra distance to provide you with a comprehensive returns policy to make sure you enjoy the Area Office experience. If you’re not happy with your purchase, change your mind, or for any other reason, don't worry! Simply return the product in its original packaging within 14-days of receiving your order (exclusions apply*) to our warehouse.
You have 14 days calendar days to return an item from the date you received it
a 25% handling and restocking fee applies.
To be eligible for a return, your item must be in the same condition that you received it
Your item must be in the original packaging unopened
All returns are given store credit less the freight handling and restocking fee
Once we have received your item, we will inspect it and notify you that we have received your return item
We will immediately notify you on the status of your refund after inspecting the item
If your return is approved, we will initiate a refund in the form of a store credit
CANCELLING YOUR ORDER
If you change your mind and decide to not proceed with your purchase, simply let us know and we’ll take care of it for you. If your product/s have not yet been dispatched (excluding online exclusive items*) we can cancel your order and provide you with a refund. In the case that your order has been dispatched by the warehouse, all shipping charges and delivery fees will be non-refundable. Note that any return to sender and/ or return fees payable by the customer are non-refundable.
PRODUCTS TRANSIT DAMAGE VIA CUSTOMER PICKUPS
Please note that all items are inspected prior to customer collection. It is always the customer's responsibility to ensure safe pick-ups and deliveries to and from the warehouse. Area Office is not responsible for any transit damage that occurs in the event of customer pick-ups. As such, Area Office is not required to refund you the total product cost and/ or replace the damaged item for you.
Damage in transit
If any goods arrive damaged, please contact us immediately. We request that you take a photo of the damaged item and email it to us firstname.lastname@example.org. Area Office will then arrange a replacement to be sent out to you as soon as possible.