Returns & Refunds Policy

AREA OFFICE RETURNS & REFUND POLICY 

Buy with Confidence - 30 Day Return Policy 

If you are not entirely satisfied with your purchase, we’re here to help. So, we go the extra distance to provide you with a comprehensive returns policy to make sure you enjoy the Area Office experience. If you’re not happy with your purchase, change your mind, or for any other reason, don't worry! Simply return the product in its original unopened packaging within 30 days of receiving your order (exclusions apply*) to our warehouse.

*All orders are treated spertate*

*We can not accept any returns on custom made items MTO (Made to Order)*

Change of mind

We recommend you carefully check all sizing and measurements provided on the product description and ensure the product will suit your needs before proceeding with your order.

Consumer guarantees and your rights under the Australia consumer law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model
  • Express warranties will be honored
  • Spare parts and repair facilities will be available for a reasonable time after purchase
  • Title to the goods
  • Undisturbed possession of the goods
  • No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
 
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

Once we have received your item, we will inspect it and notify you that we have received your return item

We will immediately notify you on the status of your refund after inspecting the item 

If your return is approved, we will initiate a refund in the form of a store credit 

Cancellations

Unfortunately, we do not cancel orders for reasons, including but not limited to changing your mind, ordering the wrong items or changes in customer requirements.

No order may be cancelled except with prior consent in writing by Area Office and on terms which will indemnify Area Office against any losses suffered by Area Office including a minimum cancellation fee $50. This fee covers associated administration costs and loss of potential sale of the item/s to another customer whilst the stock was on hold for the original customer. We do not refund or cancel orders due to cancellation requests by customers, due to delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason. We reserve the right to cancel any order, products or services for any reason whatsoever.

All cancellations request must be sent through to admin@areaoffice.com.au

PRODUCTS TRANSIT DAMAGE VIA CUSTOMER PICKUPS

Please note that all items are inspected prior to customer collection. It is always the customer's responsibility to ensure safe pickups and deliveries to and from the warehouse. Area Office is not responsible for any transit damage that occurs in the event of customer pick-ups. As such, Area Office is not required to refund you the total product cost and/or replace the damaged item for you once leaves our warehouse 

Damage in transit

If any goods arrive damaged, please contact us immediately within 2 working days. We request that you take a photo of the damaged item and email it to us admin@areaoffice.com.au.  Area Office will then arrange a replacement to be sent out to you as soon as possible. 

Area Office will accept returns of products unopened and still in their original packaging, a restocking fee of 25% of the cost of the product will be charged. The customer will be charged any freight costs from delivery by Area Office (including items with free shipping) 

WE WILL ACCEPT RETURNS WITHIN 30 DAYS FROM RECEIPT OF GOODS. PLEASE USE A TRACKABLE SERVICE. WHEN WE RECEIVE YOUR RETURN PACKAGE, WE WILL REFUND THE AMOUNT TO THE CREDIT CARD USED FOR THE PURCHASE BETWEEN 2-10 WORKING DAYS